Shipping Policy

Last updated: August 8, 2026

At Frogloom, we want your order to reach you as smoothly as possible. Please review the information below before placing your order.

Estimated Delivery Time

Our estimated delivery time is:

6–13 business days from the date your order is placed.

This timeframe includes order preparation and delivery.

Business days generally exclude weekends and public holidays.

Delivery times are estimates and may occasionally vary depending on the destination, carrier, customs processing, local postal services, or circumstances outside our reasonable control.

International Shipping

Frogloom serves customers internationally in the countries and regions available at checkout.

Available shipping destinations may change from time to time.

If your country or region is available during checkout, you can place an order using the shipping options displayed there.

Shipping Costs

Free shipping on every order.

Tracking Your Order

When tracking is available, you will receive a tracking number after your order has been shipped.

Please allow some time for tracking information to update after receiving your shipping confirmation.

Tracking updates are provided by the shipping carrier and may occasionally experience delays.

Multiple Items in One Order

Some Frogloom looks may include multiple coordinated items.

Whenever possible, items will be shipped together. However, depending on product availability, fulfillment location, or logistical requirements, an order containing multiple items may occasionally arrive in separate packages.

If this happens, you may receive separate tracking information for each shipment.

You will not be charged additional shipping fees solely because we choose to split an order into multiple packages.

Customs, Duties, and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.

Where these charges are not collected at checkout, they may be the responsibility of the customer, subject to applicable law.

Frogloom does not control customs charges or processing times imposed by local authorities.

Shipping Delays

While we aim to deliver orders within the estimated 6–13 business day timeframe, occasional delays may occur due to circumstances outside our reasonable control, including:

• Customs or border inspections

• Carrier delays

• Weather conditions

• Local postal disruptions

• High seasonal shipping volumes

• Public holidays

• Other logistical circumstances beyond our control

If your tracking information has not updated for an extended period or your order is significantly delayed beyond the estimated delivery timeframe, please contact us so we can assist you.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before completing your order.

If you notice an error in your shipping address, contact us as soon as possible at:

support@frogloom.com

We will do our best to update the address before shipment, but changes cannot be guaranteed once an order has been processed or shipped.

Additional shipping costs resulting from an incorrect or incomplete address may be the customer's responsibility where permitted by applicable law.

Lost or Missing Packages

If your order appears to be lost in transit or has not arrived within a reasonable period after the estimated delivery window, please contact us.

We may ask you to verify your shipping information and provide relevant order details so we can investigate the shipment with the carrier.

Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, please:

• Check around the delivery location.

• Check with household members or neighbors.

• Contact the local carrier when appropriate.

• Contact Frogloom if you still cannot locate the package.

We will assist where reasonably possible in investigating the shipment with the carrier.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible and include clear photographs or videos showing the issue.

Eligible cases will be handled according to our Refund Policy.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible.

Orders can only be changed or cancelled before they have been processed or shipped.

Once an order has shipped, changes or cancellations may no longer be possible.

Contact Us

For questions about shipping, tracking, or delivery, please contact:

Frogloom Customer Support
Email: support@frogloom.com