Privacy Policy

Last updated: August 8, 2026

At Frogloom, we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how Frogloom (“we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you visit our website, make a purchase, contact us, or otherwise use our services.

Our store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and services to you.

By using our website and services, you acknowledge the practices described in this Privacy Policy.

Information We Collect

Depending on how you interact with Frogloom, we may collect the following categories of personal information:

Information You Provide to Us

When you place an order, create an account, contact us, or otherwise interact with our store, you may provide information such as:

• Name

• Email address

• Phone number

• Billing address

• Shipping address

• Order and purchase information

• Account information, where applicable

• Communications you send to us

• Any other information you choose to provide

Payment Information

When you make a purchase, payment information is processed by our payment providers.

Depending on the payment method used, this may include information such as your payment card details, billing information, or other payment-related information.

Frogloom does not directly store complete payment card information when payments are processed through third-party payment providers.

Information Collected Automatically

When you browse our website, certain information may be collected automatically, including:

• IP address

• Device type

• Browser type

• Operating system

• Website activity and interactions

• Pages and products viewed

• Referring website or source

• Approximate location derived from your IP address

• Cookie and similar technology information

We may use this information to operate our store, understand how visitors use our website, improve our services, prevent fraud, and support our marketing activities.

How We Use Your Information

We may use your personal information to:

• Process and fulfill your orders.

• Process payments and transactions.

• Arrange shipping and delivery.

• Provide order confirmations and updates.

• Manage returns, refunds, and customer service requests.

• Communicate with you about your purchases.

• Maintain and improve our website and services.

• Personalize your shopping experience.

• Detect and prevent fraud, abuse, or security threats.

• Comply with legal and regulatory obligations.

• Measure the effectiveness of our website and marketing.

• Send marketing communications where permitted by law and according to your preferences.

We only use personal information for purposes permitted under applicable law.

Cookies and Similar Technologies

Frogloom and our service providers may use cookies, pixels, tags, and similar technologies to operate and improve our website.

These technologies may be used to:

• Remember your preferences.

• Keep your shopping cart functioning.

• Understand website traffic and usage.

• Improve website performance.

• Measure advertising effectiveness.

• Personalize content or advertising where permitted.

Depending on your location, you may have the ability to manage or reject certain non-essential cookies through the cookie or privacy controls provided on our website.

Disabling certain cookies may affect some website functionality.

Shopify

Our store is hosted on Shopify.

Shopify processes certain personal information in order to provide the ecommerce platform and related services that allow us to operate our store.

Information you submit through our store may therefore be processed by Shopify and its service providers.

You can learn more about how Shopify handles personal information through Shopify's own privacy documentation.

How We Share Personal Information

We may share personal information with third parties when necessary to operate our business and provide our services, including:

• Shopify and ecommerce service providers.

• Payment processors.

• Shipping, fulfillment, and logistics providers.

• Customer support providers.

• Analytics providers.

• Advertising and marketing service providers.

• Fraud prevention and security providers.

• Professional advisers where necessary.

• Government authorities or other parties when required by law.

We may also share information in connection with a legitimate business transaction, such as a merger, acquisition, restructuring, or sale of business assets, where permitted by applicable law.

We do not share personal information except as described in this Privacy Policy or as otherwise permitted or required by law.

Advertising and Analytics

We may use advertising and analytics services to understand how customers interact with our website and to measure or improve our marketing.

Depending on the services we use, these providers may collect information about your interactions with our website through cookies, pixels, and similar technologies.

Where required by applicable law, these technologies will be used based on your consent or privacy preferences.

You may be able to control certain advertising or tracking technologies through our website's privacy settings, your browser settings, or other privacy controls available to you.

Marketing Communications

If you subscribe to our marketing communications, we may send you emails or other promotional messages about Frogloom products, offers, and updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our marketing emails.

Unsubscribing from promotional communications will not prevent us from sending transactional communications necessary to complete or manage your orders.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Providing our services.

• Maintaining business and transaction records.

• Resolving disputes.

• Preventing fraud and abuse.

• Meeting tax, accounting, legal, and regulatory requirements.

Retention periods may vary depending on the type of information and applicable legal requirements.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

You should therefore use appropriate care when providing personal information online.

International Data Transfers

Because Frogloom operates an online store and uses international service providers, your personal information may be processed or stored in countries other than the country in which you live.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, which may include the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate information.

• Request deletion of certain personal information.

• Request restriction of certain processing.

• Object to certain uses of your personal information.

• Withdraw consent where processing is based on consent.

• Request a portable copy of certain personal information.

• Opt out of certain marketing or advertising activities where applicable.

These rights may be subject to limitations and exceptions under applicable law.

To submit a privacy request, contact us at:

support@frogloom.com

We may need to verify your identity before completing certain requests.

European Economic Area, United Kingdom, and Switzerland

If you are located in the European Economic Area, United Kingdom, or Switzerland, applicable data protection laws may provide additional rights regarding your personal information.

Depending on the circumstances, we may process personal information based on:

• Performance of a contract with you.

• Compliance with legal obligations.

• Our legitimate interests.

• Your consent.

Where processing is based on consent, you may withdraw your consent as permitted by applicable law.

You may also have the right to lodge a complaint with your local data protection authority.

United States Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.

Depending on where you live and whether the relevant law applies to Frogloom, these rights may include access, correction, deletion, portability, and the ability to opt out of certain uses or disclosures of personal information.

Where applicable, you may submit a request by contacting:

support@frogloom.com

You may also use any privacy preference controls made available through our website.

Children's Privacy

Our services are not intended for children, and we do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided us with personal information improperly, please contact us so that we can review the situation and take appropriate action.

Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy, security, or content practices of third-party websites. We recommend reviewing their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, technologies, or legal requirements.

When we make changes, we may update the “Last updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy, your personal information, or your privacy rights, please contact us at:

Frogloom Customer Support
Email: support@frogloom.com