Terms of Service

Last updated: August 8, 2026

Welcome to Frogloom.

These Terms of Service (“Terms”) govern your use of our website and your purchase of products from Frogloom. By visiting our website, placing an order, or using any of our services, you agree to be bound by these Terms.

Please read them carefully before using our website or making a purchase.

1. General Terms

By using this website, you confirm that you are legally permitted to use our services and make purchases under the laws applicable to you.

You may not use our website or products for any unlawful or unauthorized purpose, nor may you violate any applicable laws while using our services.

We reserve the right to refuse service, cancel transactions, or restrict access where reasonably necessary to prevent fraud, abuse, unlawful activity, or violations of these Terms.

2. Online Store

Our store is hosted by Shopify, which provides the ecommerce platform that allows us to offer our products and services to you.

We make reasonable efforts to ensure that product descriptions, photographs, prices, and other information displayed on our website are accurate.

However, colors and appearance may vary slightly depending on your screen, device, lighting, or manufacturing variations.

For handmade, crochet, or handcrafted-style products, minor variations in shape, stitching, texture, or appearance may occur and are not necessarily considered defects.

3. Products and Availability

Products may be available in limited quantities and are subject to availability.

We reserve the right to:

• Add, modify, or discontinue products at any time.

• Limit quantities available for purchase.

• Limit sales where reasonably necessary.

• Correct product information, descriptions, or pricing errors.

We do not guarantee that every product displayed on our website will remain available.

4. Product Bundles and Sets

Some Frogloom products may be offered as coordinated sets, bundles, or combinations of complementary items.

The exact items included in each purchase will be clearly stated on the relevant product page.

Items shown in lifestyle photographs, backgrounds, or promotional imagery are not automatically included with a purchase unless they are specifically listed as included in the product description.

5. Prices

All prices are displayed in the currency indicated on our website.

Prices may change without prior notice. However, price changes will not affect orders that have already been successfully placed and confirmed, except where correction is required due to an obvious pricing or technical error and permitted by applicable law.

Shipping charges, taxes, customs duties, and other applicable charges may be calculated separately where applicable and will be displayed or communicated according to the checkout process.

6. Orders

When you place an order, you agree to provide current, complete, and accurate information, including your:

• Name

• Email address

• Billing information

• Shipping address

• Payment information

After placing an order, you may receive an order confirmation email.

An order may be subject to verification before fulfillment.

We reserve the right to cancel or refuse an order where reasonably necessary, including in cases involving suspected fraud, payment issues, incorrect pricing, inventory errors, or other circumstances that prevent us from fulfilling the order.

If we cancel an order after payment has been successfully collected, the applicable amount will be refunded according to the original payment method.

7. Payments

Payments are processed through the payment methods made available at checkout.

You agree to provide valid and authorized payment information and confirm that you are authorized to use the selected payment method.

Frogloom does not directly control the processing times or security procedures of independent payment providers.

8. Shipping and Delivery

Delivery times displayed on our website are estimates and are not guaranteed unless expressly stated otherwise.

International orders may experience delays due to circumstances outside our reasonable control, including:

• Customs procedures

• Border inspections

• Carrier delays

• Weather conditions

• High shipping volumes

• Local delivery disruptions

Customers are responsible for providing an accurate and complete shipping address.

Additional information regarding shipping and delivery may be provided in our Shipping Policy.

9. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

Where such charges are not collected during checkout, they may be the responsibility of the customer, subject to applicable law.

Frogloom does not control charges imposed independently by customs authorities or local governments.

10. Returns and Refunds

Returns, refunds, damaged products, incorrect items, cancellations, and related requests are governed by our Refund Policy.

Please review the Refund Policy before making a purchase.

11. Order Cancellations

Orders may only be cancelled before they have been processed or shipped.

Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible and the applicable return procedure may need to be followed.

12. Accuracy of Information

We make reasonable efforts to keep the information on our website accurate and current.

Occasionally, information may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, availability, or other information.

We reserve the right to correct errors and update information as permitted by applicable law.

13. Intellectual Property

All content available on the Frogloom website, including our branding, logo, graphics, designs, photographs, text, illustrations, and other original materials, is owned by or licensed to Frogloom unless otherwise stated.

Such content may not be copied, reproduced, distributed, modified, commercially exploited, or used without appropriate authorization, except where permitted by applicable law.

14. Prohibited Uses

You may not use our website:

• For unlawful or fraudulent purposes.

• To violate applicable laws or regulations.

• To infringe intellectual property rights.

• To transmit malicious code, viruses, or harmful technologies.

• To interfere with the security or operation of the website.

• To collect information about other users without authorization.

• To submit false or misleading information.

• To engage in fraudulent transactions or payment activity.

• To abuse our returns, refunds, promotions, or customer service systems.

We may restrict access to our services where these Terms are violated.

15. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites, applications, payment providers, social networks, or other services.

Third-party services operate independently and may have their own terms and privacy practices.

Frogloom is not responsible for third-party websites or services to the extent permitted by applicable law.

16. Reviews and User Content

If you submit reviews, photographs, comments, feedback, or other content to Frogloom, you confirm that you have the necessary rights to submit that content.

You must not submit content that is unlawful, misleading, infringing, abusive, or contains malicious software.

Where permitted by law and subject to any applicable permissions, we may use submitted reviews or feedback in connection with operating and promoting Frogloom.

17. Personal Information

Your submission and use of personal information through our store is governed by our Privacy Policy.

Please review our Privacy Policy for information about how personal information is collected, used, and protected.

18. Disclaimer

We aim to provide accurate product information and reliable services.

However, except for guarantees, warranties, or rights that cannot legally be excluded, our website and services are provided subject to availability and applicable law.

Nothing in these Terms excludes or limits any mandatory consumer rights that apply to you.

19. Limitation of Liability

To the maximum extent permitted by applicable law, Frogloom will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or services where such liability may lawfully be excluded.

Nothing in these Terms limits liability that cannot legally be limited or excluded.

20. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Frogloom harmless from claims or losses resulting from your unlawful use of our services or material violation of these Terms.

This provision does not limit any mandatory consumer rights.

21. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue in effect.

22. Changes to These Terms

We may update these Terms from time to time to reflect changes to our services, business practices, or applicable legal requirements.

The most current version will be published on this page, together with the updated revision date where appropriate.

Changes will apply as required or permitted by applicable law.

23. Entire Agreement

These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies published on our website, constitute the terms governing your use of Frogloom's services, subject to applicable law.

24. Governing Law

These Terms will be governed by applicable laws and consumer protection requirements.

Nothing in these Terms is intended to deprive customers of mandatory consumer protections or rights available under the laws applicable to them.

25. Contact Information

If you have questions about these Terms of Service, please contact us at:

Frogloom Customer Support
Email: support@frogloom.com